How It Works

More than a message. A moment that matters.

The Start Box connects riders, horse lovers and equestrian families with some of the sport's most recognised names through personalised voice notes and video messages.

Whether it's encouragement before a big competition, celebrating a milestone, or creating a memory someone will never forget, every message is made personally by the rider you choose.

01

Choose Your Rider

Browse our roster of elite riders, trainers and equestrian personalities. Each profile includes rider information, message options, availability and estimated turnaround times.

Choose between:

  • Personalised Voice Note
  • Personalised Video Message
02

Tell Us About The Recipient

Complete a short request form with details about the person receiving the message. You can include:

  • their name
  • horse name
  • competition or occasion
  • message guidance
  • anything you'd love the rider to mention

The more personal the details, the more meaningful the message can feel.

03

Secure Your Booking

All bookings are paid securely online through our platform.

Standard turnaround: approximately 7 days.

Need it sooner? Priority delivery is available on selected bookings for a faster turnaround where rider availability allows.

04

Your Rider Creates The Message

Your chosen rider records a personalised message specially for the recipient. The Start Box is designed to feel authentic and personal, so messages are often filmed:

  • at events
  • on the yard
  • during course walks
  • between rides
  • in real equestrian environments

No scripts. No studio setups. Just genuine moments from the riders people admire most.

05

Receive Your Message

Once completed, your personalised message will be delivered digitally via email. You can:

  • download it
  • save it
  • share it privately with friends and family
  • keep it as a lasting memory
Important Information
  • All messages are personalised and individually recorded.
  • Delivery times are estimates and may vary during busy competition periods.
  • Riders retain creative freedom over delivery style and wording.
  • The Start Box manages all bookings and customer communication directly.
Frequently Asked

Everything else you might wonder.

How is the message delivered to me?+

You'll receive a private link by email when the message is ready. From there you can download, save and share it.

Can I keep the file forever?+

Yes. Once delivered, the message is yours to download and keep — no expiry.

Can I request specific things to be mentioned?+

Yes. The booking form invites you to share names, the occasion, the horse, and anything you'd love the rider to weave in.

What if a rider can't fulfil my booking?+

We'll contact you and arrange either a full refund or, if you'd like, a re-assignment to another rider you choose.

Are messages refundable?+

Personalised messages are recorded specifically for you and are non-refundable once produced. Before recording starts, we'll always work with you to make it right.

Why The Start Box?

Because some moments in this sport stay with people forever.

The first event.

The championship qualification.

The comeback after a fall.

The horse of a lifetime.

The nerves before the start box.

Sometimes a few words from the right person can mean everything.