This Privacy & Data Protection Policy explains how Stride Media Management Limited trading as The Start Box ("The Start Box", "Company", "we", "our", "us") collects, uses, stores and protects your personal information when you use our website, platform and services.
The Start Box is operated by:
Stride Media Management Limited (Registered Company Number: 17223025), trading as The Start Box.
We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including:
We may collect the following information:
When a customer chooses to send a completed message directly to the recipient, we collect the recipient's name and email address solely to fulfil delivery of the personalised message. The purchaser confirms they have permission to share the recipient's email address with us for this purpose. We do not use recipient contact details for marketing, do not share them with the rider, and retain them only as part of the order record under our standard retention policy.
We use personal information to:
We process personal data under one or more of the following legal bases:
Customer request information may be shared with relevant Talent solely for the purpose of fulfilling personalised content requests.
This may include:
Talent are contractually required to:
Payments are processed securely through third-party payment providers such as Stripe.
The Start Box does not store full payment card details.
Customers should also review the privacy policies of third-party payment processors.
We may send:
Users may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
We may request permission to:
Beyond the promotional licence set out in clause 8 below, we will not publicly share private personalised content without consent.
By purchasing a personalised message through The Start Box, you grant The Start Box a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, crop, excerpt, adapt and display the completed personalised message, in whole or in part, for promotional, marketing and educational purposes across our website, social media channels, advertising and other promotional materials.
Where we use personalised content, we will always aim to respect the privacy of recipients and use good judgement, particularly where children or sensitive personal information are involved. Where appropriate, we may anonymise, edit or shorten content before publication without materially altering its meaning.
The website may use:
to improve user experience and monitor platform performance.
Users may manage cookie preferences through browser settings.
We use Plausible Analytics for anonymous, cookieless website analytics. Plausible does not set cookies, does not collect personal data, and does not track visitors across websites or over time. Aggregated traffic data (page views, traffic sources, country) is stored in the EU. No consent banner is required because no personal data or cookies are used. See plausible.io/data-policy for full details.
We retain personal information only for as long as reasonably necessary for:
Completed personalised content may be retained internally for:
As The Start Box operates internationally, data may be processed outside the UK.
Where international transfers occur, we will take reasonable steps to ensure appropriate safeguards are in place.
We implement reasonable technical and organisational measures to protect personal data, including:
However, no online platform can guarantee absolute security.
Depending on your location, you may have rights including:
Requests may be submitted using the contact details below.
The Platform may involve personalised content for children and young riders.
Parents or guardians submitting requests confirm they have authority to provide relevant information.
We do not knowingly collect unnecessary personal data from children directly.
The Platform may use third-party providers including:
These providers may process data in accordance with their own privacy policies.
We may update this Privacy Policy periodically.
Updated versions will be published on the Platform.
Continued use of the Platform constitutes acceptance of the updated policy.
For privacy or data protection enquiries, please contact:
Stride Media Management Limited trading as The Start Box
Registered Company Number: 17223025
Email: hello@thestartbox.co.uk
Website: www.thestartbox.co.uk
You also have the right to lodge complaints with the UK Information Commissioner's Office (ICO) where applicable.
These Terms & Conditions govern the use of The Start Box platform and website ("Platform"), operated by Stride Media Management Limited (Registered Company Number: 17223025), trading as The Start Box ("Company", "we", "us", "our").
By using the Platform and placing an order, you agree to these Terms & Conditions.
The Start Box is a personalised equestrian fan engagement platform connecting customers with professional riders, trainers and equestrian personalities ("Talent") through:
The Platform acts solely as an intermediary between customers and Talent.
By using the Platform, you confirm that:
All orders must be:
Prices are displayed in GBP unless otherwise stated.
The Company reserves the right to:
Orders are not guaranteed until payment has been successfully processed.
All messages are personalised and created individually by Talent.
Customers acknowledge that:
The Platform does not guarantee:
Customers must not request:
The Company reserves absolute discretion to reject any request deemed:
Completed content shall typically be delivered:
Delivery timelines are estimates only and may vary depending on:
The Company shall not be liable for delays outside its reasonable control.
Delivery methods may evolve as the Platform develops. The Company may change the method of delivery provided this does not materially affect the customer's ability to access their completed content.
The Company shall not be responsible for delays or failures resulting from events outside its reasonable control, including severe weather, transport disruption, illness, competition schedules, internet outages or other unforeseen circumstances.
Due to the personalised nature of the content, completed orders are generally non-refundable.
Refunds may be issued at the Company's discretion where:
Refund requests relating solely to:
shall not normally qualify for refunds.
All Platform branding, graphics, copy, design and technology remain the property of the Company.
Talent retains ownership of:
Customers are granted a personal, non-commercial licence to use delivered content.
Customers must not:
The Company loves celebrating the memories created through The Start Box.
Customers acknowledge that The Start Box may use personalised messages, together with customer reactions, testimonials, photographs, videos or other content that customers choose to share with us or publicly tag us in, for promotional, marketing and educational purposes across our website, social media channels and other marketing materials.
The Company may edit, crop, excerpt or adapt such content for different formats, provided it does not materially alter its meaning.
Where content has not been shared publicly, or contains particularly personal or sensitive information, The Company will seek permission before using it for promotional purposes and will always aim to respect the privacy of recipients, particularly where children are involved.
Talent participation may change at any time.
The Company does not guarantee:
Talent profiles may be added, paused or removed without notice.
Users must not:
The Company reserves the right to:
The Company may use automated systems and artificial intelligence to assist with booking requests, customer support, moderation and other platform functions. Customers remain responsible for reviewing the information they submit before placing an order.
To the maximum extent permitted by law, the Company shall not be liable for:
Total liability shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes liability which cannot legally be excluded.
Customer information shall be handled in accordance with the Platform Privacy Policy.
Information submitted through the Platform may be shared with relevant Talent solely for the purpose of fulfilling requests.
The Company may update these Terms at any time.
Continued use of the Platform constitutes acceptance of the updated Terms.
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For customer support or enquiries:
Stride Media Management Limited trading as The Start Box
Registered Company Number: 17223025
Email: hello@thestartbox.co.uk
Website: www.thestartbox.co.uk