Our promise

The Start Box Message Guidelines

The Start Box is built around creating positive, personal and memorable moments within the equestrian community.

To help us protect both riders and recipients, we ask all customers to follow the guidelines below when submitting message requests.

  • Requests must remain respectful and appropriate
  • No offensive, discriminatory or abusive language
  • No political or controversial requests
  • No inappropriate requests involving children or minors
  • No dangerous riding, veterinary or medical advice requests
  • Riders retain discretion over wording and delivery
  • The Start Box may refuse or cancel inappropriate requests
Sharing your moment

One of the best parts of The Start Box is seeing the smiles, reactions and memories created through the platform.

If you choose to share your message or your reaction on social media, we'd love to see it. Please feel free to tag The Start Box and your rider.

To help others discover what The Start Box is all about, we may occasionally feature personalised messages, together with photos, videos, testimonials or other content that you choose to share with us or publicly tag us in, across our website, social media and marketing. We may edit or shorten this content where needed for different formats, while always keeping its original meaning and spirit.

We'll always use good judgement and aim to respect the privacy of recipients, particularly where children are involved. If you'd prefer your message not to be featured, simply let us know.

More than a message. A moment that matters.