Our promise

The Start Box Message Guidelines

The Start Box is built around creating positive, personal and memorable moments within the equestrian community.

To help us protect both riders and recipients, we ask all customers to follow the guidelines below when submitting message requests.

  • Requests must remain respectful and appropriate
  • No offensive, discriminatory or abusive language
  • No political or controversial requests
  • No inappropriate requests involving children or minors
  • No dangerous riding, veterinary or medical advice requests
  • Riders retain discretion over wording and delivery
  • The Start Box may refuse or cancel inappropriate requests
Sharing your moment

One of the best parts of The Start Box is seeing the reactions, milestone moments and memories created through the platform.

If you feel comfortable sharing your message delivery moment on social media, we'd absolutely love to see it. Please feel free to tag The Start Box and your rider when sharing your moment.

More than a message. A moment that matters.